REFUND/ RETURN POLICY
All products made for our Customers are customized with name, date, or any such text. Hence why any and all orders once placed are exchangeable upon review by the company but not refundable under any circumstances.
Refer to the PRODUCTS section to understand that products may differ in some ways to the digital image shown.
We however take full responsibility and work to provide a better service, we are always open to accepting feedback and IF the situation seems fair a replacement or discount voucher may be provided.
What is considered fair: If the instructions provided for the order placed are not followed (spellings etc.), this specifically includes orders placed on social media (Instagram, TikTok, Snapchat, etc.) including our official website.
In order to apply under this refund policy, customer’s is given a time of 24 hours after receiving the item.
However, NotBasique is not liable to any returns or exchanges once a product is sold and/or received by the customer.
PURCHASES AND PAYMENT
We accept the following forms of payment:
– Visa
– Mastercard
– Apple Pay
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We may change prices at any time. All payments shall be in USD.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Turn around time for US deliveries: 4-7 days (for normal products)
Turn around time for US deliveries: 1-2 weeks (for unique SKU’s)
PRODUCTS
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.